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Integrating Technology into the Business Installing a custom point of sale (pos) software system will ensure a retail business operates efficiently with an integrated application that complements all departments. Customer service will be improved, ensuring loyalty and return business. Employees of the company can also be traced in order to check their effectiveness. Before purchasing POS software, businesses need to determine that they purchase the best system for their needs. For a one store operation, both the hardware and software can be basic. A one store operation business only requires a basic hardware and software. This is because, it becomes very easy to train the employees, install and implement it. This basic package also makes a business incur minimal costs. A company or organization having multiple store operations has to install a complex software in order to take care of the increased volume of operations. Larger companies must plan for rotating shifts of training time to ensure day to day business is handled while employees are trained on the new software. Some employees may decide to resist this change and therefore the human resource department has to be involved to deal with it. There are some major steps that could help a company to do away with resistance and this include seeking support so as to minimize resistance as well as rolling out training in an organized manner.
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Another very important thing to note is the hardware which varies in capability and size. Keyboards designed for POS software usage need to be resistant to spills, and have credit card stripe reading abilities. Further to this, increasing the software operations efficiency, a fast receipt printer and a barcodes scanning equipment should be installed.
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The integration ensures that the systems and process of the business are effective and efficient. The POS also enables the company to run reports to show profitability of all departments daily. This system also ensures check out for goods in large multi-store line. When customers experience long wait in lines they get irritated and may stop visiting their shops. Most work in the other service departments can also be ordered by the POS. Purchase orders are easily created and authorized and inventory is updated with each transaction. Customers who purchase equipment that requires regular servicing can be tracked in time for their annual servicing and updates to the equipment can be sent to them for their information and use. The POS software also ensures that all the departments in the company are streamlined and also all the accounting benefits such as paycheck issues and bonuses are handled with ease and efficiency. Vendor catalogue is made available to Management, staff and clients. The vendors can upgrade their products, seasonal items and offers because they are also online.